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FAQ
Q1. Is My Personal Information Kept Safe
& Private On Sinosel?
Your personal information is kept safe & private on Sinosel and in no
way will we give it away.
Click here to read our Privacy Policy in full.
Q2. How Do I Place An Order?
You can view our entire product range at your ease. If you already know
what you are looking for, you can breezily browse through our categories or use
the Search function on our webpage.
Once you have selected an item, choose the color, the size and the quantity,
and click on the 'Add to Cart' button. Review the items in your CART by
clicking the 'CART' link on the top of the page.
When you confirm your selected items to purchase (including discount, donation,
delivery time and greeting card), you will be asked if you want to place your
order with or without a customer account. We genuinely suggest you checkout
with an account as you will be able to benefit a lot.
The last step provides you with a general-view of your order and allows
you to edit your billing address and shipping address.
Once you have successfully placed your order and finished the payment, you
will receive an order confirmation e-mail. Please note that this e-mail only
confirms the receipt of your order. You will receive a separate confirmation
e-mail when the order is dispatched. If you need support or any problem should
occur, please write us an email at service@sinosel.com.
Q3. Why Can't I Receive Emails From
Sinosel?
Emails from Sinosel may be blocked from your mailbox, or you may find them
in Spam. Also, please make sure you registered your Sinosel account with a
correct email.
Q4. Is It Secure To Pay An Order On Sinosel?
It is definitely safe and secure to pay your order on Sinosel.
Q5. I Like This Product, But It's Out Of
Stock, What Should I Do?
You will get refunded in 48 hours if you ordered the product out of stock.
Q6. How Do I Know If My Order Is Being
Processed?
Once you receive the Order Confirmation email, you will know that you
order will be processed.
Q7. Can I Change My Order After I Place
It?
We sincerely remind you to check your CART carefully before finalizing the
order. And you may write us an email at service@sinosel.com for help if you want to change your
order after it's placed.
The order can’t be changed after it's shipped.
Q8. Can I Cancel My Order?
You can’t cancel your order after the receipt of Order Confirmation.
Please write us an email at service@sinosel.com for help if you need help to cancel
your order.
If the order is already shipped, we can’t cancel the order for you,
either.
Q9. Can I Change The Shipping Address
After I Place My Order?
You can write us an email at service@sinosel.com for help if you want to change your
shipping address before the order is shipped.
If the order is already shipped, sorry, we can’t change the address for
you. In that case, please keep a close eye on the tracking information and
contact the shipping company when the time is right.
Q10. Which Countries Does Sinosel Ship To?
Is It All Free?
We free ship worldwide, no minimum purchase! We are continuously expanding
our business to more areas all around the globe.
Q11. Do You Offer Express Shipping?
Yes, all free express shipping.
Q12. Will There Be Tax Or Duty? What If
The Customs Contacts Me?
Usually there's no tax or duty fee for our customers, we will do our best
to avoid them. But we can’t guarantee it because of the different policies in
different countries.
Q13.Will I Get A Confirmation When The
Order Is Shipped?
We will send you a Shipped Confirmation email when the entire order is
shipped out.
Q14. How Soon Can I Get My Order?
It normally takes 1-3 days for us to process your order before
dispatching, then another 3~6 days to be delivered to you. The time may be
longer if the order is large. We will do our best to minimize the potential
impact of any processing delays.
Q15. How Can I Track My Order?
We will update the tracking number as soon as possible after the order
confirmed.
Q16. Do You Ship To PO.BOX Address?
No, we don't ship to PO.BOX address, please write a correct delivery
address in your order.
Q17. What Should I Do If I'm Interested In
Working With Sinosel?
Please write us an email at service@sinosel.com if you are interested in working with
us.
Q18. Questions Related Wholesale?
Please write us an email at service@sinosel.com if want to do wholesale from Sinosel.